Hash Enterprises Policies
When Will My Order Ship? Orders ship out Monday - Friday 8am-4pm Central, and typically in stock items ship out the same day or within 24 hours (not including weekends
Domestic (USA) Shipping Our primary domestic shipping method is UPS. We chose this method because it matches the service level we offer to all of our customers. We want to make sure the packages we ship have point by point tracking, insurance in case of an issue, that the package will get to you on time, and in great condition!
Shipping Internationally We ship world-wide. UPS is the best service with several options available depending on the country you reside in. There may be additional fees based on what your countries laws are and we do not have any control over these. UPS offers excellent point by point tracking and is typically 3 - 4 days anywhere in the world. It costs more but you will know where your package is and you will be sure to receive it fast!
You can return new, unworn or unopened items only for a refund within 90 days of purchase. If a product has been installed and has damage, we will not refund or exchange it. When returning items please make sure items are well packaged, any items that are damaged on the way back to us due to improper packaging will not be refunded as we will not be able to sell it again. For returns you are credited back your purchase amount (not including your shipping) to your credit card or PayPal depending on how you paid. If you paid with a check or cash-your money will be refunded by a Hash Enterprises Inc. check payable to the person who purchased the product. To return an item you MUST first contact us to obtain a Return Authorization number.
When Will My Order be processed? Orders are processed Monday - Friday 8am- 4pm Central, and typically in stock items are processed within 24 hours (not including weekends). Domestic (USA) Shipping: Our primary domestic shipping method is UPS. We chose this method because it matches the service level we offer to all of our customers. We want to make sure the packages we ship have point by point tracking, insurance in case of an issue, that the package will get to you on time, and in great condition! Shipping Internationally: We ship world-wide. UPS is the best service with several options available depending on the country you reside in. There may be additional fees based on what your countries laws are and we do not have any control over these. UPS offers excellent point by point tracking and is typically 3 - 4 days anywhere in the world. It costs more but you will know where your package is and you will be sure to receive it fast!
All internal baffles manufactured by Hash Enterprises have a lifetime warranty against manufacturing defects. The external muffler bodies are guaranteed for a period of ONE year from the date of invoice. Hash Enterprises warranties baffles and external muffler bodies with the current owner providing the original invoice is presented as proof of purchase. All warranty related issues require the purchaser to deal with the dealership where the product was purchased. If you purchased directly from Hash Enterprises you may call Hash Enterprises for assistance. Hash Enterprises makes no warranty as to any type of sound or pitch. Discoloration is caused by tuning characteristics, cam timing, carburetor jetting, overheating, etc., and is not caused by defective manufacturing therefore there will be no warranty on exhaust pipes and mufflers with regards to discoloration. Hash Enterprises will not warranty any product that shows customer neglect or abuse, rust will not be covered. Hash Enterprises will not warranty any product that has been modified by
any operation, abuse or any other misuse of the product. All Hash Enterprises exhaust systems are designed to fit on stock motorcycles, fitment on custom
motorcycles is not assured. Any and all Hash Enterprises exhaust systems that have been mounted to a motorcycle other than for its original intent will not be covered
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
We only collect personal information from you when you provide it to us, such as when you: (1) register; (2) place an order; (3) complete a survey; (4) participate in one of our promotions; (5)contact us. The personal information we collect from you may include your name, age, mailing address, daytime telephone number, cell phone number, e-mail address, password and payment information. We may also combine the information you provide to us with information we receive from third parties, such as address update services.
We encourage you to register when shopping at our Website, however it is not required. Our registration form requires users to give us contact information (such as name, age, mailing address, daytime telephone number, cell phone number, e-mail address and password). You must be 13 years of age or older to register. Registration helps us to provide you with a quick and simple checkout experience. The customer contact information you supply on the registration form will be used to contact you concerning the status of an order or to answer your questions. In addition, unless you choose to opt-out, it will be used to send you e-mail updates about upcoming sales, contests, promotions and product information. You acknowledge and agree that you are responsible for maintaining the confidentiality of your registration information and password. You are responsible for all use of the Website accessed through it. If you would like, you can also fill out a customer profile. While it is not required, information obtained from the customer profile questions helps us to learn more about our customers and is used to improve our customers' shopping experience with us.
USE OF INFORMATION
We use the personal information we collect from you for the following purposes:
To provide you with a quick and simple checkout experience; to process your orders, to contact you concerning the status of an order, to answer any of your questions, or to otherwise contact you when necessary;
To contact you about upcoming Hash Enterprises sales, promotions, and product information;
To allow you to participate in contests and other promotions;
To help us learn more about our site visitors and customers and to improve their shopping experience and our business;
To address problems with the Website, our business or our products and services and to protect the security of the Website and our business;
DISCLOSURE OF INFORMATION
We may disclose your personal information as follows:
Hash Enterprises will have access to and will use the personally identifiable information you provide in connection with your purchases on this Website, and it may use your data for payment processing and authorization, fraud protection and credit risk reduction, website evaluation and data analysis, and also for marketing and promotional material distribution for the Hash Enterprises Inc. family of companies.
To our Website hosting partners, and other parties who assist us in operating our Website or conducting Hash Enterprises business, so long as those outside parties agree to keep the information confidential.
To comply with the law, to respond to governmental inquiries or requests, to enforce our Website policies, or to protect our or others' rights, property, or safety.
Otherwise, with your consent.
As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that our company or substantially all of our assets are acquired by a third party, such information may be one of the transferred assets.